Returns & Exchanges

Agogic has made a commitment to the quality of its products and the satisfaction of its customers.

FREE RETURNS WITH PICK UP

RETURNS ARE FREE

We offer free returns and you can enjoy the convenience of a complementary return pick up. In addition to the legal right of withdrawal, Agogic gladly accepts the return of unwashed and unworn garments with the original labels. With the original receipt it is possible to obtain a full refund, with the same initial payment method, within 30 days following the date of shipment of the order. The period begins on the day the product is shipped. Exchanged goods will be sent out free.

Return instructions:

  1. Download and print the return form > Agogic Return Form
  2. Fill in the form with the information of your order, which you can find in the confirmation email or in the delivery note.
  3. After completing the form, email at giuseppe@agogic.it for the day and hour you wish the product to be picked up by DHL (with 3 working days notice).
  4. Pack your product(s) in the same Repack box in which you received the product(s).
  5. Insert your packing slip and the completed return form in the package. We will use them to identify your order.
  6. After completing the form, send the product(s) to Agogic / Schroeder, Via Irnerio 36 – Interno 1, 40126 Bologna (Italy).
  7. Note that the shipping and customs costs will be borne by you, unless your product is defective, and that we do not accept shipments to a delivery point.
  8. Customers are responsible for any lost parcels when returning products to Agogic.

For online orders, guarantee and general information requests contact info@agogic.it

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