Returns & Refunds

Agogic has made a commitment to the quality of its products and the satisfaction of its customers.

RETRURNS ARE FREE

In addition to the legal right of withdrawal, Agogic gladly accepts the return of unwashed and unworn garments with the original labels. With the original receipt it is possible to obtain a full refund, with the same initial payment method, within 30 days following the date of shipment of the order. The period begins on the day the product is shipped. Any shipping costs relating to the initial order are final and will not be refunded.

Return instructions:

  1. Download and print the return form > Agogic Return Form
  2. Fill in the form with the information of your order, which you can find in the confirmation email or in the delivery note.
  3. Pack your product(s) in the same Repack box in which you received the product(s).
  4. Insert your packing slip and the completed return form in the package. We will use them to identify your order.
  5. After completing the form, send the product(s) to Agogic, Via del Pratello 67, 40122 Bologna (Italy).
  6. Note that the shipping and customs costs will be borne by you, unless your product is defective, and that we do not accept shipments to a delivery point.
  7. Customers are responsible for any lost parcels when returning products to Agogic.

 

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